At Leona Stitch, we understand that receiving your order promptly and in perfect condition is an important part of your shopping experience. Our goal is to ensure your DIY kits and art supplies reach you safely and efficiently, so you can start creating without delay. This Shipping Policy outlines how we handle the processing and delivery of your orders worldwide.
Order Processing
Once you place your order with Leona Stitch, our team begins preparing it right away. We process orders within 2-3 business days during regular business hours. Since we operate exclusively on a cash-on-delivery basis, your order is confirmed as soon as you finalize your purchase on our website. During busy periods or holidays, processing times may be slightly longer, but we always strive to dispatch orders as quickly as possible.
Packaging and Handling
We take great care in packaging each order to ensure the contents are secure and protected from damage during transit. Our packaging materials are chosen to safeguard delicate embroidery threads, resin materials, molds, and finished kits. We aim to deliver your products in pristine condition so you can enjoy an uninterrupted crafting experience.
Order Tracking
After your order leaves our facility, we will send you a confirmation email that includes tracking information. This allows you to monitor the progress of your shipment in real-time. If you do not receive tracking details within a few days after placing your order, please check your spam folder or reach out to us at [email protected], and we will be happy to assist you.
Delivery and Receipt
We encourage you to be available to receive your order at the delivery address you provide. In the case that no one is available to accept the package, the courier may leave a notice with instructions on how to collect or reschedule delivery. Please inspect your package immediately upon receipt. If you notice any damage or missing items, contact us right away at [email protected] so we can resolve the issue promptly.
International Shipping
Leona Stitch proudly serves customers worldwide. While we handle all international shipments with the same care as domestic ones, please be aware that customs processes and local postal services may affect delivery times beyond our control. Import duties, taxes, and fees are the responsibility of the recipient and may vary depending on your country’s regulations.
Customer Support and Communication
Your satisfaction is our priority. If you have any questions about your shipment, need assistance with tracking, or want to update your shipping information, please do not hesitate to contact our support team at [email protected]. We are committed to providing timely and helpful responses to ensure a smooth and pleasant delivery experience.
Shipping Updates and Notifications
We strive to keep you informed throughout the shipping process. In addition to your order confirmation and tracking emails, we may send updates if there are any unexpected delays or changes affecting your shipment.
